Return Policy and Return Form

Returns and Refunds

We really hope you fall in love with your Mash-Up merchandize but if for some reason you are not completely satisfied with it, simply return the items to us in their original condition (this includes tags, extra buttons and the like) within 7 days of receipt.

To arrange a return, please email us with your full name and order number letting us know whether you require an exchange or refund. Returns or exchanges sent to us without a note cannot be processed.


Please note that some products are non-returnable - this can be for hygiene reasons (e.g. earrings or socks) or practical reasons (e.g. magazines). These items will always be indicated in the product description on the website.

The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us. We recommend you send it to us using a delivery service that insures you for the value of the goods so that you may be compensated if the item is lost.

Please note: We will have to charge for postage and packaging on exchanges. We will always inform you of any transaction beforehand.

Returns for refund

Any returned items will be refunded as soon as possible upon receipt. We will minus the cost of the initial postage fee. You will be notified by e-mail as soon as this has been done. If a discount was applied to your original order, the amount refunded will be adjusted accordingly.

Returns for exchange

Print out your order confirmation and send it with your parcel to:

998 Toa Payoh North

Download Sample Return Form